PRACTICE INFORMATION: Everything you need to know about starting counseling.

Are you in Crisis? If you are experiencing a mental health crisis please call 911 or go to the nearest hospital. Call the National Suicide Prevention Lifeline at 800-273-8255. Text "home" to the Crisis Text Line at 741-741. In most areas, call 3-1-1 to ask about local mental health crisis resources, such as a Mobile Crisis Outreach Team (MCOT).

Are you ready for change? Let get started!

Follow the four easy steps to start counseling with Therapist Jennifer L. Hillier M.A. LPC.

First step: Schedule your appointment through the therapy portal.

Second Step: Once your appointment request has been approved you will have 48 hours to complete all your onboarding paperwork and upload required documents. Failure to complete onboarding paperwork will result in your appointment being cancelled.

Step three: Call your health insurance to verify your benefits. The phone number should be listed on the back of your insurance card. You will need to know the following information. Do you have a deductible that needs to be met? Do you have a co-payment? Are there limits to the amount of sessions you can have per year? Do you need a prior authorization to see a counselor? If so from whom.

If you have question or concern please contact me by email. Emailing us is the best method of contact; as my voice mail is not monitored on a regular basis. Thank you for your interest in starting counseling with Jennifer L. Hillier. I look forward to working with you in therapy. Please read over HIPAA and No Surprise Act to learn about your right to privacy and no surprise billing. Please see below for more information about my private practice.

Contacting Jennifer L. Hillier

Counselor: Jennifer L. Hillier M.A. LPC & CCTP1

Practice Location: North New Braunfels Ave. Suite 538,

San Antonio, Texas 78217

Phone: 210-895-4315 Fax: 210-899-1415

Hours of operations are Monday through Friday from 8:00 AM–5:00 PM. Our voices mails are not monitored. If you are unable to reach me by phone please leave me an email or text message with the following information: Your first and last name. Contact Information, Email address, and Reason for calling If you are experiencing a crisis, please call 911. Therapist Jennifer L. Hillier does not provide medical emergencies or crisis interventions.

Appointment Availability

Online counseling and therapy services for all residents in Texas and Florida residents only.

Appointment are available Monday - Friday from 8:00 am to 4:00 pm. Limited evenings appointments outside office hours are available from 5:00 to 7:00 pm. Limited weekend availability for Saturday and Sunday appointment from 6:00 am in the morning to 12:00 o'clock noon.

Accepting New Clients: Yes, we are currently accepting new client 16 years and older.

Online Counseling (Telehealth): Currently only seeing client online for counseling services.

Face to Face: Currently at this time we are not seeing clients face to face

In-housing Counseling: Currently at this time we are not seeing client in their home.

Health Insurance Benefits Accepted

In Network Health Insurance Provider Accepted: Ambetter, Ameri-group, BCBS, Beacon, Health Smart, Humana Military, OPTUM Health, Molina, Multi-plan, Superior Health Plan, Texas Medicaid, United Health Care.

EAP: BHS Accepted


How to Utilize Your Out of Network Benefits

Guide to Understanding Your Out of Network Health Insurance Benefits

ONN “out-of-network benefits” or coverage means that if you want to see a provider that is not in your insurance company’s network, your insurance may provide partial or total coverage. Each health insurance plan is different, the best way to determine if you have out-of-network benefits is to call and speak with a benefits representative at your insurance company directly. The representative you speak with should be able to explain the details of your plan, as well as provide you with necessary instructions to use your benefits. I encourage you to have something to write with to document the date, representative’s name with ID number, and call confirmation number. This will also be helpful in case we need to appeal or challenge a claim. Sometimes there are different providers for behavioral health and medical care existing under one insurance plan who may oversee your mental health benefits. Please keep in mind that you may have to call to confirm the which provider manage your behavioral health benefits if your insurance card does not show it. You will find contact information needed on the back of your insurance card.


Ask the benefit’s representative to explain what your out-of-network benefits are. Is there a deductible, or is there an annual visit maximum amount? Ask the representative to confirm the requirements to use out-of-network benefits. For example, they may insist you pay the full fee out-of-pocket, and then submit a completed Health Insurance Claim Form (Superbill). In this case, you would receive the reimbursement check directly. It is also important to confirm the processing time once a claim form or invoice is submitted, so you can plan accordingly. If your plan is a HMO (Health Maintenance Organization) they may have more in-depth requirements to go outside of the network, and want to pay me directly. Again, each plan is different. Take detailed notes, do not hesitate to ask clarifying questions, and feel free to contact me for any help along the way. Once you understand your benefit options and how to use them, please email me all the requirements at

Private Pay

Thinking of starting counseling but in need to of complete anonymity due to your identity or professionalism?

Online counseling can provide the privacy and confidentiality you are looking for. For some individual, their social status in the family, community, and career may requires anonymity to maintain the status quo, avoid stigmatization, personal reasons, preserve reputations, and/or for clearance qualifications needed to maintain employment.

The Benefits of Utilizing Private Pay for Counseling:

Provides the highest standard of privacy and confidentiality for individual needing anonymity. Ability to select the professional who is best suited for you and your family needs. Eliminates requirements to share your personal health information with a third party. There are no set limitations on the number of visits you can schedule with your counselor. Choose the focus, length, and frequency of therapy. Most importantly, there is no mandatory requirement for mental health diagnosis. While insurance can be an affordable option, high deductible can make it unaffordable. Private pay may be more cost effective.

Counseling Session Rate:

Individual Intake Assessment (50 - 55 minutes) $180.00

Individual Counseling Session (50 -55 minutes) $150.00

Cancellation and Refunds


A minimum 48 hour notice for cancellation is required. Mending-hearts reserve the right to charge you the full session rate if you have given us less than 48 hours notice. I understand that sometimes cancelling a session is unavoidable. Please contact us to explain the situation. Mending-hearts is not inclined to charge you for missing a session, as long as, you have tried to contact us, as soon as possible. I ask you to give us as much notice as possible in order for us to allocate the session to someone else. If I am unable to allocate the session, you will be charged the full session rate. There are circumstances in which it is not possible to give a 48 hour notice. In certain events. We have the options at our discretion to reschedule your appointment at a later time if you were not able to cancel your appointment within the 48 hour window. This option is typically for emergency only with verified documentations.